FAQ
If I sign up as a user, what is required of my company? What if I sign up but need information immediately? What happens after one year of using the site? What if my company’s data hasn’t changed very much after a year? Do I need to start the whole process over? What if I discover that I made a mistake after I have uploaded data? Can multiple people in my company access the database? What if the person who initially signed up for the site and submitted data has left the company? That person’s email is the username. What does it cost to participate and generate reports? What about data confidentiality? Can other companies see my data? Can my association see my data? What type of technology is used for this product? When I submit my data it looks like the association website… How do they not have access to the individual data? How secure is the data? What does Analytical/FMI do to prevent any anti-trust / collusion legal issues? How is customer service provided? What type of filters can I use with Compensation Interactive? What if I am unsure about a job match? What other services are to come? How are reports calculated? What payment methods can I use to purchase a subscription to Compensation Interactive? How does the money back guarantee work? Can I print my reports? How do you keep your subscription price so low?If I sign up as a user, what is required of my company?
All users are expected to submit company compensation data to have access to the reports. After registering and paying the annual fee, you will be required to download and fill out our Excel template. We ask for some general information about your company as well as salary, bonus and zip code data for all employees that match our job descriptions. After you have uploaded your data, within the next five business days, our survey analysts will perform our quality control checks and contact you with any questions. If we do not have any questions, we will approve your data and you will receive an email notifying you that you can access the reports.
What if I sign up but need information immediately?
After you upload data, you will be able to access five reports before receiving final approval. After you have received final approval, you can access the database as often as you want within one year. If you need more reports before you are approved, call us at (602) 772-3415.
What happens after one year of using the site?
Thirty days prior to your subscription lapsing, we will send you an email stating that you need to submit new data and pay the fee again. You have the option of leaving your credit card on file to auto-renew.
What if my company’s data hasn’t changed very much after a year? Do I need to start the whole process over?
You will have access to all the Excel files you upload. You can download your most recently uploaded file and use it as a guide to submit new data. Each time you submit new data, we archive your old data and replace it with the new data you submit. Keep in mind that our template may have changed from the last time you uploaded data.
What if I discover that I made a mistake after I have uploaded data?
Simply download a new template and resubmit with the correct data. For minor corrections you can call us at (602) 772-3415. You will have to go through the approval process each time you submit data.
Can multiple people in my company access the database?
Your company will only be issued one username and password. It is up to your company to decide who has access to the site. Only one user from a company can be logged on at once.
What if the person who initially signed up for the site and submitted data has left the company? That person’s email is the username.
Login to the system with the email of the person who has left. Once you are in, you have the option to change your email and password.
What does it cost to participate and generate reports?
Please click on the Pricing option in our menu for information about pricing.
What about data confidentiality? Can other companies see my data? Can my association see my data?
This is an important priority for any firm in the business of collecting and processing sensitive information. Compensation Interactive’s reports are designed to assure anonymity and protect against identifying any individual company data. The only group with access to individual company data is Analytical/FMI’s survey analysts. They must have access to the individual data to be able to error check the data and ensure appropriate job matching. No association, chapter or competitor will have access to your data. We take data confidentiality very seriously, as we could not be in business without it!
What type of technology is used for this product?
Analytical/FMI’s product is programmed in PHP and uses a MySQL database to process its data. After significant research and analysis, this design provided us with the flexibility and reliability appropriate for this product. Our server is stored off-site and monitored 24/7 to ensure minimal downtime and optimal data security
When I submit my data it looks like the association website… How do they not have access to the individual data?
The website uses a portal approach where the association website simply displays a portal to the Analytical/FMI data collection tool. All the data you submit is transmitted directly to the Analytical/FMI server and is never housed on the association server. In other words, no one from the association will have access to individual company data.
How secure is the data?
Compensation Interactive data is stored, backed up and monitored 24 hours a day to ensure no risk of data loss. Compensation Interactive is also a “secure site” with the “https” designation. Analytical/FMI purchases an SSL Certificate that constantly monitors the site for security breaches through a third party.
What does Analytical/FMI do to prevent any anti-trust / collusion legal issues?
Compensation Interactive, like all Analytical/FMI products, will not generate a report that has less than five reporting companies. No individual data will be provided to companies, chapters or associations. Further information on our practices can be reviewed in our Terms and Services agreement.
How is customer service provided?
For technical support for the website, contact a member of the team monitoring the website and supporting server 24/7 at [Phone Number]. If you have a question about the interpretation of survey results, please send it to us via our contact page and one of our survey analysts will respond shortly. Our normal hours are Monday-Friday nine to five pm Arizona time.
What type of filters can I use with Compensation Interactive?
Compensation Interactive can generate reports by company size, type of work, geographic area and position. Combinations of these enable you to generate truly “custom” reports. For instance, if we have sufficient data, you can create a report for a Project Manager position in New York City, for a Mechanical Contractor, with $25-$100 million in annual revenue. In instances where the data density is not strong enough to publish the results, those filters will be grayed out.
What if I am unsure about a job match?
If your employee matches at least 70% of the duties or criteria listed in the job description, report that person. There are three levels for most of the job families we survey: Level 1 is entry level (zero to four years), Level 2 is journey (four to seven years) and Level 3 is senior (eight plus years).
What other services are to come?
While the initial offering included in Compensation Interactive pertains to professional-level positions in non-residential construction, we plan to expand the offerings substantially in the near future. Potential future modules include covering executive compensation, benefits, pay practices, residential construction, engineering, architectural firms, etc. We are also open to suggestions from members and association relationships for additional modules.
How are reports calculated?
Unlike other online compensation sites, Analytical/FMI only uses actual data from our own surveys and data collected from this web site. We review and approve all data before it is added to our database. Compensation Interactive (CI) “averages” are means, that is, the equivalent to summing all the values and dividing by how many there are. Median values are labeled 50th percentile.
What payment methods can I use to purchase a subscription to Compensation Interactive?
We accept all major credit cards in the secured payment area of the website.
How does the money back guarantee work?
If, for any reason, our service does not meet your needs we will refund 100% of the purchase price within five days after data approval provided you have not run more than five reports..
Can I print my reports?
You can view your reports online, print them, create a pdf of the report or download the data to an Excel file.
How do you keep your subscription price so low?
Since Compensation Interactive is a dynamic web-based product, we do not maintain expensive software. We are able to pass this saving on to our clients.